The City of New Orleans and Widespread Panic have updated their health and safety requirements for Venue Entry:
All attendees of this event must be fully vaccinated against COVID-19 or provide results of a negative PCR test within 72 hours of venue entry.
In attending the event you certify and attest that you and all individuals in your party 12 years of age and older attending the event:
Will provide proof of full COVID-19 vaccination status (proof accepted is original vaccination card, copy of vaccination card, picture of vaccination card)
Will provide proof of a negative PCR test taken within 72 hours of entry (rapid antigen test results will not be accepted)
You will not attend the event and will request a refund if: You have recently been exposed to a confirmed COVID-19 case OR are exhibiting symptoms consistent with COVID-19 in the 24 hour period prior to the event
Masks are mandatory for all attendees over the age of two.
If you are unable to adhere to these testing and vaccination requirements, you may request a refund. Requests for a refund must be submitted by 4:00 pm on Friday October 15, 2021.
For tickets purchased online through Ticketmaster.com only (not including third-party ticketing services such as StubHub, VividSeats, etc.):
To request a refund, follow these instructions:
Log in to your online account.
Click “My Tickets” to get to your “My Events” Page.
Click the “See Details” button to the right of your order.
Click the Contact Us button at the bottom right of the screen and choose “Email Us”. Please ensure that in the Subject box, you select “Request a Refund or a Credit”. In the Refund or Credit box, select “Refund”, then let us know the Refund Quantity you are requesting (“Full” or “Part of My Order”). If Partial, you state which seats you would like refunded.
Once you click the blue “Send” button, you will receive an automated reply letting you know that your refund has been submitted. Note that refunds will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer, which is usually completed within 30 days.
For tickets purchased at the Lakefront Arena Box Office:
Visit the Refund Information page on the venue’s website. Visit the Lakefront Arena Box Office during business hours Monday-Thursday between 10am-3pm for in-person refund requests.